Customer Service & Reservations Agent - Luxury Hospitality (Bali, Indonesia)
Join a dynamic hospitality team in the heart of Bali as a Customer Service & Reservations Agent. This role offers the opportunity to deliver exceptional guest experiences while working in a vibrant, multicultural environment. You will serve as the first point of contact for inquiries, reservations, and guest services, ensuring every interaction is seamless and memorable. With a luxury focus, you'll work with high-end clients and properties, leveraging your exceptional communication skills to create unforgettable stays.
At Private Advertiser, we pride ourselves on our commitment to excellence and guest satisfaction. Located in the beautiful island of Bali, our team is dedicated to providing top-tier service in some of the most luxurious properties across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Join us and be part of a team that values innovation, integrity, and a passion for hospitality.
📋 Tanggung Jawab Pekerjaan
- Handle incoming calls, emails, and in-person inquiries from guests and potential guests.
- Process and confirm reservations using tools like PMS (Property Management System) and online booking platforms.
- Provide exceptional customer service, addressing guest concerns and ensuring their satisfaction.
- Assist in the marketing and promotion of luxury properties, including special offers and packages.
- Stay updated on property availability and rates, and provide accurate information to guests.
- Collaborate with the sales team to upsell additional services and amenities.
- Maintain accurate records of guest interactions and reservations.
- Participate in team meetings and training sessions to enhance service standards.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service, hospitality, or a related field.
- Excellent communication skills in English and Bahasa Indonesia.
- Strong organizational and multitasking abilities.
- Familiarity with CRM and PMS systems.
- Ability to work in a fast-paced, high-pressure environment.
- Friendly and professional demeanor, with a passion for luxury hospitality.
- Willingness to travel and work in various locations across Bali.
- Bachelor's degree in Hospitality Management, Tourism, or a related field (preferred but not required).
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang