IT Alerts & Maintenance Engineer (Managed Services) - Bali, Indonesia

Join Technology Elite, Inc. as an IT Alerts & Maintenance Engineer in the vibrant heart of Bali! This is a unique opportunity for a skilled professional with Managed Services experience to ensure seamless IT operations for our clients. You’ll play a crucial role in monitoring, troubleshooting, and maintaining our clients' IT infrastructure, ensuring minimal downtime and optimal performance. Located in the beautiful city of Canggu, you'll be part of a dynamic team that thrives in a tropical yet professional environment.

As an IT Alerts & Maintenance Engineer, you will be the first responder to critical IT issues, working closely with our clients to resolve problems swiftly and efficiently. You'll use tools like Nagios, Zabbix, and ServiceNow to manage alerts and maintain our clients' systems. This role offers exciting opportunities for growth and professional development, with a competitive salary package and a chance to work in one of the world's most beautiful destinations.

📋 Tanggung Jawab Pekerjaan

• Monitor and respond to IT alerts and incidents using tools like Nagios, Zabbix, and ServiceNow.
• Perform routine maintenance and updates on client IT infrastructure.
• Collaborate with clients to troubleshoot and resolve IT issues.
• Document all IT activities and maintain accurate records.
• Ensure compliance with IT security policies and best practices.
• Provide technical support and guidance to clients.
• Participate in continuous improvement initiatives to enhance IT operations.
• Stay updated with the latest IT trends and technologies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in IT operations, with a focus on Managed Services.
• Certifications such as ITIL, CompTIA A+, CompTIA Network+, or Cisco CCNA are a plus.
• Strong understanding of IT infrastructure, including servers, networks, and security systems.
• Excellent problem-solving and analytical skills.
• Proficient in English, both written and spoken.
• Ability to work independently and as part of a team.
• Experience with cloud platforms like AWS or Azure is a bonus.

🛠️ Keahlian

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