Customer Relations Officer (CRO) - Bali's Premier Hospitality & Service Industry

Join Viction Pro, a leading provider of premium customer experience solutions in Bali’s thriving hospitality and service industry. We are seeking passionate and professional Customer Relations Officers (CROs) to deliver exceptional service across our high-end clientele. As a CRO at Viction Pro, you will be the voice of our company, ensuring every customer feels valued and understood. Our team is dedicated to creating memorable experiences, and we believe your enthusiasm and dedication will make a significant impact on our guests' journeys.

In this role, you will interact with customers daily, addressing their needs and concerns with a smile. You will leverage our customer relationship management system (CRM) to track interactions and ensure no detail is overlooked. With your strong communication skills and ability to build rapport, you will turn potential issues into opportunities for growth. Viction Pro offers a dynamic work environment where your contributions will be recognized and rewarded.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Manage customer relationships using our CRM system to track interactions and maintain accurate records.
• Assist in the development and implementation of customer service strategies to enhance guest experiences.
• Collaborate with the sales and marketing teams to ensure consistent messaging and brand representation.
• Monitor customer feedback and report any issues to the appropriate departments for resolution.
• Stay updated on industry trends and best practices to continuously improve service quality.
• Participate in team meetings and contribute to the development of service improvement initiatives.
• Ensure compliance with company policies and procedures while maintaining a professional and courteous demeanor.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in customer service or a related role in the hospitality industry.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills with the ability to build rapport quickly.
• Strong problem-solving skills and a customer-centric approach to service delivery.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively in both languages.
• Ability to work well under pressure and meet tight deadlines.
• Previous experience working in a high-end hospitality or service industry is a plus.

🛠️ Keahlian

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