After Sales Administration Specialist

Join Inti Nya Technology, a leading technology solutions provider, as our After Sales Administration Specialist in the vibrant and growing tech hub of Bali. This is an exciting opportunity to play a crucial role in ensuring seamless post-sales operations, customer satisfaction, and operational efficiency. As an After Sales Administration Specialist, you will be the backbone of our after-sales team, handling everything from service requests to warranty management and customer feedback.

At Inti Nya Technology, we are committed to delivering top-notch technology solutions to our clients. Our team is dedicated to providing exceptional service and support, and we are looking for a passionate and detail-oriented individual to join us. In this role, you will work closely with our sales and technical teams to ensure that our customers receive the best possible service and support.

📋 Tanggung Jawab Pekerjaan

• Manage and track customer service requests using ServiceNow and other ticketing systems.
• Coordinate with the technical support team to ensure timely resolution of customer issues.
• Handle warranty claims and returns, ensuring compliance with company policies and procedures.
• Maintain accurate records of customer interactions and service history.
• Provide excellent customer service, addressing customer inquiries and concerns promptly and professionally.
• Assist in the preparation of reports and documentation related to after-sales activities.
• Collaborate with the marketing team to gather and analyze customer feedback for continuous improvement.
• Stay updated with the latest industry trends and best practices in after-sales administration.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in after-sales administration, customer service, or a related role.
• Proficient in using ServiceNow and other customer relationship management (CRM) software.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Fluency in English and Bahasa Indonesia.
• Ability to work well under pressure and meet tight deadlines.
• Certification in ITIL or a related field is a plus.

🛠️ Keahlian

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